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The Side Dish: On Kitchens and Writers and Chefs Who Drink

The Side Dish: On Kitchens and Writers and Chefs Who Drink

I must’ve been sixteen or seventeen when I witnessed a restaurant manager laying into one of her employees in plain sight. I stood, stunned, alongside other patrons patiently waiting to place their orders as the string of belligerent words was unleashed from the manager’s mouth. Degrading the employee on everything from appearance to time with customers, she seemed oblivious to the looks of surprise and shame emitted from fellow customers witness to the shocking moment. I shifted awkwardly from one foot to the other, aghast at the lack of professionalism, the inability to take business matters behind closed doors, away…

May 25, 2010 | By
A Look at the Business of Restaurants

A Look at the Business of Restaurants

One of the most fascinating experiences I have in writing this site is the opportunity to learn how others within the food industry run their operations. From large, well-known kitchens, like those of Le Bernardin or Dahlia Lounge, to smaller kitchens like Momofuku Ko or Portland’s Scratch, I’m always interested how the wheels of each restaurant turn – hiring employees, developing menus, creating environments that appeal to consumers. Though I talk about the daily activities of running a food service business in my book, two recent articles also had me thinking about the logistics of restaurant ownership as well. From…

January 26, 2010 | By
Today’s Food Newsbits: Bruni’s Review Goes To Court, KFC Franchisees Sue Over Grilled Chicken

Today’s Food Newsbits: Bruni’s Review Goes To Court, KFC Franchisees Sue Over Grilled Chicken

Oy! Sometimes you just never know when your writing may be called in for legal questioning! Such is the case of former New York Times restaurant reviewer Frank Bruni, who’s restaurant review and personal emails are now part of a wrongful termination lawsuit currently underway in New York. According to Grub Street, Bruni’s communications regarding Dan Barber’s Blue Hill at Stone Barns restaurant were taken into consideration in the suit recently brought on by a former employee. Allegedly fired due to “not [being able to] perform her duties at a level befitting a three-star restaurant,” Tina Braunstein requested Bruni’s comments…

January 12, 2010 | By
New York Times Lists 100 Things Restaurant Staffers Should Never Do

New York Times Lists 100 Things Restaurant Staffers Should Never Do

In case you missed it, New York Times writer Bruce Buschel posted a fantastic list last week of the 100 things restaurant staffers should never do when assisting restaurant guests. The list is a must-read for everyone in the restaurant industry, from servers to managers to even BOH folks, with most of the bullet points common complaints of diners. A few of my faves from the list: 23. If someone likes a wine, steam the label off the bottle and give it to the guest with the bill. It has the year, the vintner, the importer, etc.  [Great idea, but…

November 9, 2009 | By
The Side Dish: Getting Back to Basics for Restaurant Recovery

The Side Dish: Getting Back to Basics for Restaurant Recovery

I’m encouraged by a recent bit in Saturday’s New York Times about a restaurateur who was dreaming of Detroit. According to the op-ed piece, Charles Sorel, owner of Le Petit Zinc, felt as though the landscape of Detroit 2009 was equivalent to the streets of New York City in the 80s, and was undaunted in his goal of opening a new restaurant. Within a community beaten down by the failing auto industry in recent years, riddled with unemployment and homelessness, Sorel was surprised to find a welcome group of fellow restaurateurs and chefs who were willing to help along the…

October 28, 2009 | By
Today’s Food Newsbits: NY Times Notes Gross Neglect In US Meat Supply, Conde Nast Cuts Gourmet

Today’s Food Newsbits: NY Times Notes Gross Neglect In US Meat Supply, Conde Nast Cuts Gourmet

In an article published over the weekend, writer Michael Moss of the New York Times put a face to the ongoing failures of the U.S.D.A. inspection system. The article features the story of Stephanie Smith, a 22-year-old children’s dance instructor who survived a vicious E. coli experience that put her in a coma for nine weeks and left her paralyzed. Moss traces the route of the tainted meat before it finally reached Smith and her family in 2007 – and it’s not pretty. The disturbing facts highlight the lack of accountability, both in the U.S.D.A. and individual slaughterhouses and producers,…

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October 5, 2009 | By